Privacy Policy

This Privacy Policy describes how marysruthorganicsus.it.com (referred to as “we,” “us,” or “our”) collects, uses, stores, protects, shares, and discloses personal information and data obtained from visitors, customers, and users (referred to as “you” or “your”) of our website, including all related pages, services, transactions, and communications. We are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all data collected through our website, including during account creation, ordering, payment processing, shipping, customer support, and general browsing. By using our website, you consent to the collection and use of your information as described in this Privacy Policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page with immediate effect. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.

Information We Collect

We collect various types of information to provide, improve, and maintain our services, process transactions, communicate with you, and comply with business obligations. The information we collect includes, but is not limited to:

• Personal Identification Information: Name, email address, shipping address, billing address, phone number, and other details you provide during checkout, account creation, or contact requests. This information is essential for us to process your orders, arrange shipment, and send you order updates. Without this basic information, we cannot fulfill your purchase or communicate with you regarding your orders.
• Payment Information: Credit card number, debit card details, billing information, and other payment data necessary to process transactions. All payment information is handled securely through third‑party payment processors and is not stored directly on our servers. We never retain full credit card details on our website systems. Payment processors are independently responsible for securing your payment data and complying with relevant data security standards.
• Order & Transaction Data: Details of products purchased, order history, order numbers, shipping details, delivery status, payment status, and communication related to your orders. We store this information to manage order fulfillment, handle returns and refunds, respond to customer inquiries, track purchase history, and maintain our internal business accounting records.
• Technical Information: IP address, browser type, operating system, device type, referring website, pages viewed, time spent on the website, and other analytics data collected automatically when you visit our site. This anonymous technical data helps us understand how visitors navigate our website, identify technical bugs, optimize page load speed, and improve website layout and product presentation for all users. This information generally cannot be used by itself to identify you personally.
• Communication Data: Records of emails, messages, inquiries, feedback, and support requests you send to us, including content and contact details. When you reach out to us at press@marysruthorganicsus.it.com, we retain copies of the conversation history so our team can reference prior discussions and resolve your issue efficiently without requiring you to repeat information.
• Cookies & Tracking Technologies: We may use cookies and similar tracking tools to enhance your browsing experience, remember preferences, analyze website usage, and deliver relevant product content. Cookies are small text files placed on your device when you visit our website. You may adjust cookie settings through your browser, but disabling cookies may limit certain website functionality, such as saving items in your shopping cart or retaining your checkout information between visits.

We collect information directly from you when you voluntarily submit it (e.g., during checkout or when contacting us) and automatically through website activity and technology. We will not request sensitive personal data such as health records, identification documents, or biometric data unless it is absolutely required to resolve a specific order dispute and you voluntarily choose to provide it.

How We Use Your Information

We use the collected information for the following core business purposes:

• To process and fulfill your orders, including payment processing, inventory confirmation, packaging, shipping, and delivery coordination with our shipping carriers.
• To communicate with you about your orders, including order confirmations, shipping updates, delivery notifications, refund status updates, and responses to customer support messages sent to press@marysruthorganicsus.it.com.
• To provide customer service, resolve inquiries, address complaints, process returns and refunds, and assist with policy‑related questions. Our customer service team will access your order and contact information only to respond to your submitted requests.
• To improve our website, products, services, and user experience based on usage data and customer feedback. We analyze aggregated, non-personal visitor data to identify popular products, optimize page design, and streamline the checkout workflow.
• To prevent fraud, protect against unauthorized transactions, verify identity, and ensure the security of our website and customer transactions. Our fraud screening processes help us block suspicious orders and protect both our customers and our business from fraudulent purchases.
• To conduct internal business operations, including accounting, inventory management, quality control, sales reporting, and policy administration. Aggregated sales data may be used for internal business forecasting, without exposing individual customer personal details.
• To send you important service updates, promotional materials, and product information if you have opted in to receive such communications. You may opt out of marketing communications at any time by following the unsubscribe instructions included in marketing emails, or by sending an opt-out request to press@marysruthorganicsus.it.com. Unsubscribing from marketing emails will not stop transactional emails such as order confirmations, shipping alerts, or refund notifications which are required for order fulfillment.

We do not sell, rent, or lease your personal information to third parties for their independent marketing purposes without your explicit written consent. Your personal data will only be shared as described within this Privacy Policy.

Information Sharing & Disclosure

We may share your personal information with trusted third parties who assist us in operating our website, conducting our business, and serving you, provided that such parties agree to keep your information confidential and use it only for the purposes for which it was disclosed. Categories of third parties with whom we may share information include:

• Payment Processors: To handle credit card and payment transactions securely. These providers are authorized only to use your payment data to complete your purchase.
• Shipping Carriers: To deliver your orders and provide tracking services. We share your shipping name and delivery address with carriers solely for package delivery.
• Website Hosting & Technology Providers: To maintain and operate our website securely, manage website storage, backups, and website security monitoring.
• Customer Service & Support Tools: To manage inquiries and support requests efficiently, store email communications, and organize customer service records.
• Legal & Regulatory Authorities: When required by law, court order, or governmental regulation, or to protect our legal rights, property, or safety, as well as the safety of our customers and the public.

We will never share your personal identifiable information with third-party advertisers, marketing partners, or data brokers for their separate commercial use unless you explicitly give us permission. We do not share your email address for external marketing campaigns. Any third-party vendors we work with are contractually obligated to protect your personal data and cannot reuse your information for their own unrelated business purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, destruction, or loss. These measures include secure server technology, data encryption, access controls, regular security reviews, and limited internal access to personal customer data. Only authorized staff who need customer data to complete their work can access your personal details.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your data. While we take all commercially reasonable steps to safeguard your information, you use our website at your own risk. It is also your responsibility to protect your login credentials and avoid sharing your account information with other people. If you become aware of any unauthorized access to your account, please notify us immediately at press@marysruthorganicsus.it.com.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including business, accounting, record-keeping, and legal requirements. Once your information is no longer needed, we will securely delete or anonymize it to prevent unauthorized access or use. Order and transaction data may be retained longer to comply with accounting and record retention obligations.

For customers who submit return or refund requests, we will keep your related order and contact information until the return process and refund are fully finalized. After the retention period ends, personal identifiable data will be removed from our active systems. We maintain archived backup copies for a limited time before permanent deletion.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information, subject to legal and business exceptions such as active pending orders or required accounting records.
• The right to restrict or object to processing of your information.
• The right to withdraw consent to data processing where applicable.
• The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact us at press@marysruthorganicsus.it.com. We will respond to valid requests in accordance with applicable data protection rules. We may require verification of your identity before releasing, modifying, or deleting your personal data to prevent unauthorized requests on your account.

Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18 years old. We do not market our products to minors. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information immediately. If you believe a child has submitted personal information to us, please notify us at press@marysruthorganicsus.it.com.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, service offerings, or data handling requirements. The revised policy will be posted on this page. We encourage you to review this policy regularly to stay informed about how we protect your information. Continued use of our website after updates are published means you accept the revised Privacy Policy.

Contact for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at press@marysruthorganicsus.it.com. We will address your inquiry thoroughly and promptly.